Returns

What you get back

The full amount you paid, including VAT and any delivery charge. Not the gold value on the day you return it — the price on your invoice. If the rate has fallen since you bought, that is our problem, not yours.

What cannot come back

• Anything engraved, because we cannot sell it to anyone else.
• Bespoke and remade pieces, once cutting has started.
• Earrings that have been worn, for hygiene reasons. Unworn is fine.
• Pieces altered by another jeweller.
• Gift cards.

"Unworn" means it has not been out of the box other than to try on. Sizing scratches on the inside of a band are normal and do not count against you.

Exchanges and resizing

If the size is wrong, do not return it — resizing is free within sixty days and faster than a refund. We collect, resize and return, usually inside a week.

Exchanging for a different piece works the same way as a return, then a new order. If the gold rate has moved between the two, you pay or we refund the difference on the metal, and we will tell you the number before we process it.

If something arrives wrong or damaged

Photograph it before you unpack any further and send it to us the same day. We replace it and collect the original, and there is no thirty-day limit on this — a manufacturing fault is a warranty matter for as long as you own the piece.

Bought at the boutique

Same thirty days. Bring it to City Walk or the atelier with the receipt, or ask us to collect.